Help Center & FAQ FAQ

Question 1

How do I place an order?

Accepted Answer

It’s easy! Just choose your product on our website, upload your logo (if needed), select the quantity, and submit your request. We’ll get back to you quickly with a digital proof before printing.

Question 2

Can I order without a logo or print?

Accepted Answer

Yes! Most of our products can be ordered plain – great for events or internal use where branding isn’t needed.

Question 3

Is there a minimum order quantity?

Accepted Answer

Yes, but it varies depending on the product. Most start around 25–50 units. You’ll find the minimum clearly listed on each product page.

Question 4

Can you help with the design?

Accepted Answer

Absolutely. We’re happy to tweak your logo or create a simple design – at no extra cost.

Question 5

How do I know the print will look right?

Accepted Answer

We always send a digital proof for approval before we start production. Nothing goes to print until you’ve signed off.

Question 6

What file formats should I send?

Accepted Answer

We prefer vector files like .AI, .EPS, or PDF, but don’t worry – send what you have, and we’ll take it from there.

Question 7

How long does delivery take?

Accepted Answer

Standard delivery is 7–10 business days from the time you approve the proof. Need it faster? Get in touch – we’re great at finding quick solutions.

Question 8

Do you offer express delivery?

Accepted Answer

Yes, for many items we can offer express service. Let us know what you need and we’ll check the options.

Question 9

Do you ship across Europe?

Accepted Answer

We ship wherever you need the delivery, either directly from our office and warehouse in Stockholm or from the print facility.

Question 10

Are prices shown with printing included?

Accepted Answer

Yes – unless otherwise stated. Each product page shows exactly what’s included.

Question 11

Can we pay by invoice?

Accepted Answer

Companies receive an invoice after a credit check – 15 days as standard unless otherwise agreed.

Question 12

Are there any extra fees?

Accepted Answer

No hidden charges. Shipping is clearly shown at checkout, and proofs are always free.

Question 13

Do you offer eco-friendly options?

Accepted Answer

Yes! We have a growing selection of sustainable products – from recycled materials to carbon-offset shipping. Look for the “Eco Choice” label.

Question 14

Can we book a meeting?

Accepted Answer

Definitely! We’d love to connect – either online or in person in Stockholm. Just email us to schedule a time.

Question 15

We’re attending a trade show – can you help us quickly?

Accepted Answer

Yes! We often assist companies with fast turnarounds for events. Reach out as early as you can so we can make it happen.

Help Center

Frequently Asked Questions (FAQ)

Ordering

Printing & Design

Delivery

Pricing & Payment

Other